Privacy policy

At RAUB INDIA, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services (the “Services”), including shopping on our store, communicating with us, or interacting with our social and support platforms.

By using any of our Services, you agree to the terms in this Privacy Policy.

1. Who We Are
RAUB INDIA operates this store and all associated content, features, tools, products, and services. We are powered by Shopify, which enables us to deliver a seamless shopping experience. This policy governs how we handle your personal information, with RAUB INDIA acting as the data controller unless stated otherwise.

2. Personal Information We Collect
“Personal information" means any information that identifies you or could be linked to you. This includes:
- Contact Details: Name, email, phone number, shipping/billing address.
- Financial Info: Payment method, credit/debit card details (processed securely by Shopify).
- Account Info: Username, password, preferences.
- Order History: Items viewed, ordered, returned, or exchanged.
- Communication Content: Inquiries, emails, or messages sent to us.
- Device & Usage Info: IP address, browser type, browsing activity, cookies.

3. How We Collect It
We may collect information:
- Directly from you (e.g., when you sign up or place an order)
- Automatically via cookies or device tracking
- From third-party partners, such as payment gateways, shipping providers, or advertising platforms

4. How We Use Your Personal Information
We use your information to:
- Process orders and returns
- Manage your account and preferences
- Send updates, confirmations, or promotions
- Improve the user experience and product offerings
- Provide customer service and support
- Ensure security and detect fraud
- Comply with legal obligations

5. Sharing Your Information
We only share your personal data when necessary and with:
- Shopify (our ecommerce platform provider)
- Payment processors (e.g., Razorpay, Shopify Payments)
- Shipping/logistics partners
- Marketing & analytics partners (e.g., Meta, Google, email marketing tools)
- Legal authorities, if required by law or regulation

6. Shopify's Role
Shopify hosts our store and may process some of your personal information independently for analytics, fraud prevention, and service improvement. You can view Shopify’s privacy practices here: https://www.shopify.com/legal/privacy

7. Cookies & Tracking
We use cookies to enhance your shopping experience. These small files help us remember your preferences, improve performance, and show you relevant ads.

You can disable cookies through your browser settings if you prefer not to be tracked.

8. Children’s Data
We do not knowingly collect personal information from children under the age of 16. If you believe a child has shared their information with us, please contact us, and we will delete it immediately.

9. Your Rights & Choices
Depending on your region, you may have the following rights:
- Access – Request a copy of your personal information.
- Correction – Update or correct your details.
- Deletion – Ask us to delete your data (if not required for legal reasons).
- Data Portability – Request your data in a readable format.
- Opt-Out – Unsubscribe from promotional messages via the link in our emails.

To exercise your rights, email us at sales@raubindia.com

10. Data Retention & Security
We retain your information only as long as necessary to fulfill the purposes above. While we take reasonable measures to protect your data, no system is 100% secure. Please do not share sensitive information through unsecured channels.

11. International Transfers
Your data may be processed or stored outside your home country, including in the US, Canada, or other countries where Shopify and our service providers operate. We take appropriate steps to ensure that international data transfers comply with applicable laws.

12. Third-Party Links
Our website may include links to third-party websites or platforms. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

13. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page, with the updated date at the top.

14. Contact Us
For any questions or to exercise your privacy rights, please contact us at:

📧 sales@raubindia.com
📍 RAUB INDIA, 219 Readymade Complex, Pardesipura, Indore – 452003, Madhya Pradesh, India