Refund policy

Exchange Policy – RAUB INDIA

At RAUB INDIA, we value your satisfaction and are committed to delivering premium quality clothing with a seamless shopping experience.

7-Day Exchange Policy

We offer a 7-day exchange policy from the date of delivery. If you face any size issue, color mismatch, or receive a defective product, we are happy to offer an exchange.

To be eligible for an exchange:

  • The item must be unused, unwashed, and in original condition.

  • All tags and original packaging must be intact.

  • A valid order ID or invoice must be provided.

How to Request an Exchange

To initiate an exchange, please email us at sales@raubindia.com within 7 days of receiving your item. Kindly include:

  • Your Order ID

  • Reason for exchange

  • Clear photos of the item (in case of defect or mismatch)

Please do not send any item without confirmation from our team, as such returns will not be accepted.

Eligible Exchange Reasons

  • Incorrect size received or fit issue

  • Wrong color delivered

  • Received a defective or damaged product

Note: Minor color variations due to lighting or screen settings will not be considered valid for exchange.

Important Notes

  • We do not offer refunds under any circumstances.

  • Exchanges are only processed once per order.

  • We offer exchange on all products, including those purchased during sales or special offers, subject to our standard exchange conditions

  • Reverse pickup or shipping costs may be borne by the customer unless the product is proven defective.

Non-Exchangeable Items

  • Washed, worn, or damaged items

  • Items missing original tags or packaging

Still Need Help?

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📧 Email: sales@raubindia.com